1. Introduction
This Privacy Policy ("Policy") describes how 388wi ("388wi", "we", "us", "our") collects, processes, stores, and shares personal information relating to you ("User", "you") when you visit, register on, or use the 388wi online casino and sports betting platform at 388wi.app (the "Platform").
By registering for or using the 388wi Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, you should discontinue use of the Platform.
This Policy is incorporated by reference into the 388wi Terms & Conditions and should be read alongside that document. Both documents together govern your relationship with 388wi.
2. Data Controller
388wi is the data controller responsible for personal data collected through the Platform. For all data-related enquiries, corrections, or deletion requests, you may contact us at the address provided in Section 15 of this Policy. 388wi is committed to processing personal data lawfully, fairly, and transparently.
3. Personal Data We Collect
388wi collects the following categories of personal data:
3.1 Identity & Contact Data
- Full legal name as it appears on your Pakistani CNIC or passport;
- Date of birth (used for age verification — you must be 18 or older);
- Email address;
- Pakistani mobile phone number;
- Residential address (city and province at minimum).
3.2 KYC & Verification Documents
- Scanned or photographed copy of your CNIC (front and back) or current Pakistani passport;
- Proof of address where requested (utility bill, bank statement);
- Payment source documentation where required for enhanced due diligence.
3.3 Financial Data
- Deposit and withdrawal transaction records, including amounts, timestamps, and payment method identifiers (e.g., JazzCash mobile number, last four digits of a bank card);
- Account balance history;
- Bonus and promotional credit records.
3.4 Gaming & Betting Activity
- Bet history, game session records, and win/loss data;
- Sports betting selections, stake amounts, and settlement outcomes;
- Casino game play logs, including game title, session duration, and result;
- Responsible gaming tool settings (deposit limits, session timers, self-exclusion status).
3.5 Technical & Usage Data
- IP address and approximate geolocation (city-level);
- Device type, operating system, and browser version;
- Session timestamps, page views, and navigation patterns on the Platform;
- Cookie identifiers and similar tracking technologies (see Section 8).
3.6 Communications Data
- Contents of support ticket communications, live chat logs, and email correspondence with 388wi support;
- Survey responses or feedback submitted voluntarily.
4. How We Collect Personal Data
388wi collects personal data through the following means:
- Directly from you — when you register an account, submit KYC documents, make a deposit or withdrawal, contact support, or respond to a survey;
- Automatically — through cookies, server logs, and similar technologies when you browse or interact with the Platform;
- From third parties — including identity verification service providers, payment processors (such as JazzCash, Easypaisa, and partner banks), and fraud detection services where required for compliance or security purposes.
5. Purposes of Processing
388wi processes your personal data for the following purposes:
- Account management: Creating, maintaining, and securing your 388wi account;
- KYC & compliance: Verifying your age (18+), identity, and payment source as required by anti-money laundering obligations and responsible gaming standards;
- Service delivery: Processing deposits, settling bets, paying withdrawals, and enabling access to casino games and sports betting markets;
- Customer support: Responding to your enquiries, complaints, and account-related requests;
- Fraud prevention & security: Detecting, investigating, and preventing fraudulent, abusive, or illegal activity on the Platform;
- Responsible gaming: Monitoring for problem gambling indicators and administering self-exclusion requests and limit settings;
- Platform improvement: Analysing usage patterns to improve the user experience, fix technical issues, and optimise game and content delivery;
- Marketing communications: Sending promotional offers and platform news, where you have opted in to receive such communications. You may opt out at any time.
6. Legal Basis for Processing
388wi processes personal data on the following legal bases:
- Contractual necessity: Processing required to perform the contract between you and 388wi (account creation, bet settlement, payments);
- Legal obligation: Processing required to comply with KYC, AML, and responsible gaming regulatory obligations;
- Legitimate interests: Processing for fraud detection, platform security, and aggregate analytics, where these interests are not overridden by your privacy rights;
- Consent: Processing for optional marketing communications, where you have given explicit consent. Consent may be withdrawn at any time by contacting support or using the unsubscribe mechanism in any marketing email.
7. Data Sharing
388wi does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:
- Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard acquirers, and UnionPay — to process deposits and withdrawals;
- Identity verification providers: Third-party KYC and AML screening services that assist in verifying your identity and screening against sanctions lists;
- Game content providers: Certified game studios whose software is integrated into the Platform receive session data needed to operate the games technically;
- IT and hosting providers: Cloud infrastructure and security service providers who process data on our behalf under strict data processing agreements;
- Legal and regulatory authorities: Where required by applicable law, court order, or regulatory direction.
All third-party data processors engaged by 388wi are contractually required to handle your data securely and only for the specified purpose.
8. Cookies & Tracking Technologies
The 388wi Platform uses cookies and similar technologies to operate and improve the service. Types of cookies used include:
- Essential cookies: Required for login session management, security, and basic platform functionality. These cannot be disabled without impacting your ability to use 388wi;
- Performance cookies: Anonymous analytics data that helps 388wi understand how pages are used and where improvements can be made;
- Preference cookies: Store user-selected preferences such as language or display settings.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies may affect certain Platform features but will not prevent you from logging in or placing bets.
9. Data Retention
388wi retains personal data for the following periods:
- Active accounts: For the duration of your account and as required to fulfil legal and regulatory obligations;
- Closed accounts: KYC documents, transaction records, and betting history are retained for a minimum period following account closure as required by applicable anti-money laundering regulations;
- Self-excluded accounts: Identity and exclusion records are retained for the duration of any active self-exclusion period and thereafter as required by responsible gaming obligations;
- Support communications: Retained for a reasonable period to assist with future enquiries or dispute resolution, then deleted.
Upon expiry of applicable retention periods, personal data is securely deleted or anonymised.
10. Data Security
388wi implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted between your browser and the Platform;
- Encrypted storage of sensitive data including passwords and KYC documents;
- Role-based access controls limiting staff access to personal data on a need-to-know basis;
- Regular security assessments and vulnerability testing;
- Two-factor authentication available and recommended for all player accounts.
No system is completely infallible. In the event of a data breach that is likely to result in risk to your rights, 388wi will notify affected users in accordance with its obligations under applicable law.
11. Your Privacy Rights
Subject to applicable law, you have the following rights regarding your personal data held by 388wi:
- Right of access: You may request a copy of the personal data 388wi holds about you;
- Right to rectification: You may request correction of inaccurate or incomplete personal data;
- Right to erasure: You may request deletion of your personal data, subject to legal retention obligations;
- Right to restrict processing: You may request that 388wi limits how it uses your data in certain circumstances;
- Right to object: You may object to processing based on legitimate interests, including direct marketing;
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, contact 388wi at [email protected] (plain text — not a clickable link). Requests will be acknowledged within five business days and fulfilled within 30 days wherever possible.
12. Children's Privacy
The 388wi Platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from persons under 18. If we become aware that a minor has registered or provided personal data, that account will be suspended immediately, all data will be deleted, and any associated deposits will be returned to the verified payment source. If you believe a minor has accessed the Platform, please contact 388wi support immediately.
13. Third-Party Links
The 388wi Platform does not include links to external third-party websites. If you navigate away from 388wi.app through a bookmarked or manually entered URL, any data practices on that third-party site are governed by that site's own privacy policy. 388wi accepts no responsibility for the data practices of any website other than 388wi.app.
14. Policy Updates
388wi may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or Platform functionality. When material changes are made, we will update the "Last Updated" date at the top of this page and notify registered users by email where the changes are significant. Your continued use of the Platform following notification constitutes acceptance of the revised Policy.
15. Contact Us
For all privacy-related requests, questions, or complaints, please contact 388wi through the following channels:
- General privacy enquiries: [email protected] (plain text — not a clickable link)
- Responsible gaming data requests: [email protected] (plain text — not a clickable link)
- Live Chat: Available 24/7 via the Platform dashboard after login
We aim to respond to all privacy-related correspondence within five business days.